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Return & Refund Policy — FixitDecor.com

At FixitDecor.com, customer satisfaction is our top priority. This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted for curtains, blinds, and home décor products purchased from our website.

Return Eligibility

Returns may be accepted under the following circumstances:

  • Product received is damaged or defective upon delivery
  • Incorrect product delivered to the customer
  • Manufacturing defect or installation error caused by our team

Customers must notify us within 24 hours of delivery to initiate a return request.

Non-Returnable Items

Due to the customized nature of our products, the following items are not eligible for return or refund:

  • Custom-made curtains and blinds produced according to customer-provided measurements
  • Products approved by the customer prior to production
  • Items damaged due to misuse, improper handling, or third-party/customer installation
  • Clearance or promotional sale items (unless found defective)

Exchange Policy

We may offer a product exchange in the following cases:

  • Wrong item delivered
  • Product has a verified manufacturing defect
  • Installation error occurred due to our team

Exchange requests must be reported within 24 hours of delivery, along with supporting photos or videos as evidence.

Return Process

To request a return or exchange:

  1. Contact our support team with your order details
  2. Provide clear photos or videos showing the issue
  3. Our team will review the request and confirm eligibility
  4. Pickup or inspection will be arranged if required

Note: Returns without prior approval may not be accepted.

Refund Policy

Refunds may be issued under the following conditions:

  • Product cannot be repaired or replaced
  • Order is cancelled before production begins
  • Confirmed manufacturing defect with no replacement option available

Refund Timeline:
Approved refunds will be processed within 5–10 business days via the original payment method.

Cancellation Policy

Orders can only be cancelled if production has not yet started. Once customization or manufacturing begins, cancellation and refund may not be possible.

Damaged or Defective Items

If your product arrives damaged:

  • Report the issue within 24 hours
  • Keep the original packaging intact
  • Provide clear evidence of the damage

Our team will arrange repair, replacement, or refund after proper assessment.

Installation-Related Issues

If installation is performed by our team and any issue arises due to workmanship, we will provide a free correction or replacement following inspection.

Contact Information

For return or refund requests, please contact us:

  • Website: https://fixitdecor.com/
  • Phone: +971565804804
  • Email: info@fixitdecor.com